At 25, Allie was working a corporate desk job in marketing, ambitious for the large life that lay ahead of her. The lingering weakness that agitated her pinky was probably just something left over from the many hours spent clicking the mouse on her table. A pinched nerve, she thought, familiar to a generation of users constantly gripping their phones and typing away at their keyboards. But when the pain didn’t ebb, a visit with her regular doctor quickly turned into a referral for an orthopedic surgeon, which then progressed into the slicing open of her hand on an OR table, a subsequent loss of strength in her thumb, and eventually a standing neurologist appointment. Inside, Allie knew that this was bigger than just carpal tunnel or strained flexor. A battery of tests turned into a battery of misdiagnoses, with everyone from local doctors to the Mayo Clinic leaving Allie with but a guess. Doctors told Allie that there was no real way to confirm her diagnosis, except rule out everything else. And so they did. One by one, subjecting her to trial after trial, striking options off the differential till they were left with the last one. ALS. With an onset was earlier than anyone could have imagined. Potentially even an extremely rare variant that would either stay contained to her arms or spread to her entire body. A pure toss up. Allie chose to keep her fate unknown.
Two years ago with almost all arm function lost, Allie found out that she was pregnant. On the precipice of parenting with a disability, she struggled to find spaces where people like her were sharing advice. Leaving her days of corporate marketing behind, Allie decided that it was time to fill the void. Her blog, Disability Dame along with her social media presence, helps other moms with chronic conditions support each other with relevant content.
Today, Allie joined me on Zoom, as I ran home, sweaty, in scrubs from my day job as a medical assistant. She walked me through the tiny things about being human that medical providers and all their technical expertise overlook. After hearing her side of the story, as a patient navigating the healthcare space, I walk through the clinic differently. As I hand urine cups to every OB patient, I think about how for someone like Allie, a clean catch is nearly impossible to collect. As I give patients a gown and walk out the room for them to underdress, I stand outside the door and frown at how the unwrapping of the thing alone is a herculean task. While I fixed my messy hair time and time again on the call, listening in from the perspective of an exhausted healthcare worker, Allie talked me through her experiences as a patient. A person within the American medical system– a woman, a mom, a person with a disability. Here’s what she wants future providers to know.
“Just a mom with limp arms.”
— @disability_dame
A: I just posted my first Instagram reel today!
D: I saw that! I actually had a patient in the waiting room, but I let them stay there for an extra few seconds so I could watch your post.
A: That’s so funny, because I never wanted to do videos. It’s so uncomfortable to put myself out there. And I’m having to deal with the fact that my body doesn’t look like what it used to… these self conscious feelings all the time. But I guess I just have to start doing it to get my message out there!
D: Oh! It’s intimate… letting people in. For sure. But you’re doing it for other moms who wouldn't have someone to validate them if it weren’t for you, and that’s noble. I know for example that the ice bucket challenge did a lot for ALS, but it did become another one of those “social media things” eventually. You’re offering something concrete. And for what it’s worth, your content doesn’t LOOK like you hate making it!
A: Haha! That’s so funny. Thank you.
D: So, is Disability Dame now your full time gig?
A: Yes. I am now on disability income. It came to the point where I couldn’t drive myself to work anymore and my job was about 20 minutes away. At the time, when I realized I wouldn’t be able to use my hands the same, I didn’t have the power in me to ask for the accommodations I needed. I also didn’t like my job enough that I fought hard for it. So now I’m on social security and hoping Disability Dame can make up for some of that.
D: On instagram, your bio is “Just a mom with limp arms,” and your handle is “Disability Dame.” The fact that you have a disability is VERY much out there. I get the sense that some people in similar shoes openly embrace their disability and others actively do not want that term to define them. Why did you go the route that you did?
A: It makes me feel so much better to just call myself disabled than... Well, when I’m in public and I need an accommodation, when I say I have a disability I just get what I need. People don’t try to solve my problem and they understand that I know what I need. I used to do this… I used to say “my arms don’t work very well, can you please…” whatever And people would try to solve my issues. “Oh but what if I helped you in this way, or what if you tried doing it that way.” No, no, no. Can you just listen to what I’m asking you for?
"I’ve experienced a lot of post traumatic growth since all this started."
And to be honest, I just like the name. It gives me a cause to identify with. I’ve experienced a lot of post traumatic growth since all this started. I hated the job that I had. I wanted to do something bigger. I have always been outspoken and didn’t really have a way to express that. Disability Dame makes me feel a lot happier in life. I love it. I don’t see it as a bad word or a bad thing. But hey! Talk to me when it’s full blown ALS, and I may not feel the same!
D: I’m sure that being diagnosed with ALS meant a LOT of doctor’s appointments. But outside of those specialist visits, what does a “regular doctor’s visit” look like for you? Your pap smears, your annuals, your pediatrician visits as a mom… the stuff that “everyone” needs to go through. Do you think it's different for you versus someone else?
A: Yes, absolutely! My ObGyn since day one, has been an ally with me and given me everything that I’ve needed. She never makes me feel judged at all. For most of my doctors, I can feel their empathy for me. I think the biggest challenge is going to pediatrician appointments, because obviously I can’t take my son myself. One time, I had the nanny go with me, and I had told the clinic ahead of time that she would be there to physically support me. But then the doctor comes out and says that there can only be one person in the room! So it’s already like you can’t go. My nanny had to step up and advocate for me saying “she’s the mom, she needs to be there!” I clear things with every clinic, but things like this always pop up.
And then there’s the paperwork! I can’t write anymore, so I can’t do any of the paperwork. The ObGyn office is now doing iPads and they are too heavy for me to lug back and forth. I usually have to have the forms filled out by my husband the day before. Once I had to go to a pharmacy for a vaccine and I needed the nurse to go through the documents for me. There was a long line and she just looked extremely annoyed to have to go out of her way to help me out. But hey! If you had found a way to make this vaccine experience accessible for someone like me, I wouldn’t be taking up your time!
D: And what about paying for all these visits? Insurance is, arguably, the cornerstone of American healthcare. To access basic services without breaking the bank, you need some form of coverage… How does this play into your condition?
A. Oh my gosh! I can't try any experimental treatments because of the insurance company. At one point, the Mayo Clinic wanted to put me on IV-IG to see if it could be this rare autoimmune condition that was causing my symptoms. I didn’t realize that insurance would need me to be pre-authorized. And as I’m literally hooked up to the IV-IG, I get a call from the insurance company, telling me that I’ve been denied. I had already done two rounds of the treatment, and now owed twelve thousand dollars. I ended up stopping the treatment and it took me several months and so much stress to overturn the insurance denial. Now I don’t do anything for treatment because there’s nothing I can really do. I can enroll in a clinical trial and go that route but doctors can’t prescribe me anything because it’s not covered.
The only treatment that they do have available for ALS is such an invasive option, it would require me to go in five days a week. But even for that, my hand function would have to be much higher than what it is right now. The requirements for life-altering medical help are so strict that so many people can’t even qualify. Because companies don’t want to pay for it.
D: That’s interesting, because you said your condition is already so rare and on top of it, there are additional restrictions to seeking help.
A: Yeah, exactly!
D: So if all the technical options are moot, what about the regular advice that doctors tend to give their patients. Things like, here’s what your diet should be, this is how much exercise you need… Run of the mill, medical best practice. What have been your experiences with that realm?
A: The biggest thing I get is doctors actually NOT knowing what to say to me. I recently went to a geneticist, and you could tell that she was a younger doctor… She had to tell me that she didn’t have anything else she could do for me, medically. She kept apologizing over and over. You could tell that this was her first time having a conversation like this with a patient. She didn’t know what to say at all. And it’s this complete lack of resources that I feel the most. Like providers don’t even know how to face me. “I’m sorry.” That’s it. That’s all I get. They’ve asked me if I want to try occupational, or physical therapy. And they’ve offered me antidepressants. That’s all. No one had said anything about diet or stress.
D: As a person sitting across from that doctor who is staring back at you with the words “I’m sorry,” and a bottle of drugs, what would you have liked to hear instead?
A: There was this time with a doctor who saw the writing on the wall first. And this was the moment in the room where I’m first coming to the realization that “Okay! I’m going to be living with a terminal illness.” And as I’m going through the motions of that, he looks at me and says something along the lines of, “we all have buckets in life and some people get bad rocks and some people get good rocks and you’ve just got a bad rock here.” At that moment, that is really not how I wanted him to talk about my disease at all. It almost felt like he was trivializing it, and tossing it out as a proverb. I don’t want that right now. Just let me deal with this. I started crying, and that is when they offered me antidepressants. Every single person in the moment, finding out that they have a terminal illness, is expected to cry! Don’t offer me antidepressants as the next logical step.
"The biggest thing I get is doctors actually NOT knowing what to say to me."
When I have felt the best about responses from doctors is when they turn it around on themselves. If this were my kid, if this were me… this is what I would do. That’s the best thing I can have from someone who can’t offer me anything. “If this were my daughter, I would go to Johns Hopkins or Harvard to get another opinion.” “If this were me, I would not want to find out about my prognosis.” That’s helped me most. To know what an expert would do if they were in my shoes.
D: Did anyone give you a contact to speak with, someone who has had experiences with life altering diagnoses, supports groups…
A: At that appointment, I was told that antidepressants were all that they could offer me. He told me that eight out of ten people in my position would take the pills. Sometimes doctors can try to get you to understand that you have a terminal illness before you are ready to hear it and that is what I kept running into. Doctors saw that I was pregnant with my condition and started crying in front of me. Which makes me feel even worse. Like I’m some sad case that everyone needs to cry about.
D: Overall, do you feel supported in our healthcare system today at the intersection of your different identities? You are a woman, a mom, a person with ALS, an influencer… Do you feel seen by medicine?
A: No! Not at all. It’s a really really really terrible experience to have gone through. I haven’t gotten anything from western medicine and I’ve reached out to holistic doctors who’ve even suggested I go abroad for help. I have a friend from Germany who said her government pays for her tailored compression socks during pregnancy. Our system wouldn’t do anything like that….
D: You can hike to your nearest CVS and pay 20 dollars for some standard size compression socks…
A: Exactly! And to talk about the government— The FDA— I don’t know if that plays into what you are trying to ask here...
D: Hey! The government and its policies are as part of the healthcare you get as the doctors who administer it. So go ahead…
A: They do not listen at all. I just don’t think they care about this disease. There are so many people that are dying every year because they don’t have access to lifesaving therapies. The efficacy of it might be 15% but when you have a 2-5 year prognosis you will try anything! But they just don’t care. They don’t care at all. Brian Wallach, a high ranking official from the Obama administration, is a huge advocate for us. He was diagnosed with ALS a few years ago and we finally got some representation. People of influence were able to see what this disease does. He’s been trying to get a lot of important legislation passed. But the ALS association, which is a joke, has said that they are trying to get ALS to be declared a chronic illness by 2035. But hey, most people diagnosed in 2020 won’t even be alive then!
I just think it’s terrible.
D: In putting this conversation out there for future and current healthcare professionals, hospital executives, and policy creators, to read and understand what patients experience under their care, is there something you want to tell the next generation people in the business of medical caregiving?
A: When I tell doctors that stress or eating a lot of sugar makes my spasms worse, I get scoffed at. If you can’t offer me any more western medicine, don’t make me feel judged for looking outside of that. There is such a huge disconnect between western and eastern medicine and the former could really learn a thing or two.
D: Well, If it’s not the New England Journal of Medicine…
A: Exactly!